New Patients Expectations

Your first visit

Our intake process can be performed through a secure online portal which will be emailed to you when you make your first appointment, to allow flexibility with your schedule and give you comfort filling it out from your home or office. This process continues to build a relationship with our patients as we maintain transparency and provide all the information necessary to give our patients clarity of what their healthcare will entail.

What to Expect

01

Before your first appointment

Complete your forms online through our secure patient portal. You'll also receive an appointment reminder call the day before your first visit.

02

When You Arrive

Our front office team will spend approximately 30 minutes reviewing your insurance, demographic information, medical history and payment options.

03

Meet Your Physical Therapist

Your physical therapist will spend approximately 60 minutes evaluating your symptoms, understanding the root of your problem and developing your personalized plan of care.

What We´ll Review

  • Insurance benefits so that you understand what your plan will cover

  • Deductibles, copays and coinsurances

  • Out-of-pocket expenses and payment options
  • Your demographic information
  • Your medical history

Items you will need to facilitate your care:

  • Photo ID
  • Insurance card
  • List of medications you are taking
  • List of allergies, if any
  • List of prior doctors
  • Any pertinent records from your previous doctor
  • List of any questions or concerns

Your Physical Therapist is like a body detective.

Your physical therapist will spend 60 minutes to figure out the root of your problem by performing a variety of tests. Our goal is to understand your symptoms fully so we can start the proper treatment plan.

01

Listen

Listen to your full story and ask questions to understand your medical history.

02

Evaluate

Perform multiple tests to determine what’s causing your symptoms.

03

Explain

Provide education regarding exactly what’s causing your problem and what needs to be done.

04

Plan

Developing and communicating a plan of care that meets your needs and guides you towards your goals;

05

Treat

Provide treatment to get you on the path to recovery.

Questions before your first visit?

View also our frequently asked questions. If you have any questions or concerns before your visit, please call us at 303-948-1868